Need advice from one who's Done the Dispute Thang: UPDATE

Baakay · Post by **Baakay** » Mon Nov 07, 2005 7:31 pm

Hi all!

Fortunately enough, this isn't a cel-related dispute I'm involved in, but here's the deal.

1) bought Halloween costume in October (imagine!) with "Guaranteed Delivery Before Halloween!"

2) Costume failed to arrive. (2 of them, actually, but the 2nd seller refunded my money.)

3) Filed complaint.

Today, I got a bizarre package in the mail... a cel-sized manilla envelope with a wadded up piece of paper inside. And delivery confirmation! The best part is this: postmarked NOVEMBER 3.

oddly enough, I also got

4) email from PayPal notifying me that the seller had supplied a tracking number ... which happens to match the one on my wadded up piece of paper..

This is quite obviously an attempt to get around the refund. I'd cancel the dispute because it's only $20 except that it pisses me off that someone would do something so retarded over something they really messed up.

BUT -- and here's where the question comes in.

There's no place that I can see to supply additional information on the case. It says I can either cancel or wait 2 days and someone will continue investigating the case. I want to send them a picture of the envelope with the piece of paper, including the postmark.

Has anyone had any experience going this far through the process? and what happens next?

kittens · Post by **kittens** » Mon Nov 07, 2005 7:37 pm

Fortunately I have never had such an experience.... But I just have to say I am very sorry that happened....

That stinks

I just really cannot believe some sellers on ebay (ok there are so many idiots are out there but....).

This sucks..... I hope everything will work out for you soon!

Sugarflower · Post by **Sugarflower** » Mon Nov 07, 2005 8:15 pm

Wow! That's really screwed up! I'm pretty shocked that the seller has done this.

Let me see if I understood. You are saying that you never received the costume in time for Halloween. So instead of the seller admitting they were at fault for not delivering when they said they would, they then sent you an empty package (with the exception of a wrinkled up paper inside) that was postmarked Nov. 3rd?

I would definately take pictures of the package, it's postmarked date, and it's contents, then email those pix along with the auction url to paypal. If the auction clearly states that your item would arrive by Halloween and the package is postmarked Nov. 3rd then I would think Paypal would look into this and hopefully take action against the seller. Sorry this has happened to you Baakay. I hope everything works out for you.

Hopefully someone more helpful will come along.

Baakay · Post by **Baakay** » Mon Nov 07, 2005 8:25 pm

Sugarflower wrote:Wow! That's really screwed up! I'm pretty shocked that the seller has done this.

Let me see if I understood. You are saying that you never received the costume in time for Halloween. So instead of the seller admitting they were at fault for not delivering when they said they would, they then sent you an empty package (with the exception of a wrinkled up paper inside) that was postmarked Nov. 3rd?

Yep! Right on the nose.

Isn't that the most ridiculous thing??

I'd be cracking up if it didn't make me so mad that they're trying to get away with something.

It would have been nicer if I'd been able to refuse delivery, but it was an easily bent envelope that just went in the mailbox. gotta love it. ;D

Moop · Post by **Moop** » Mon Nov 07, 2005 8:30 pm

Pfft, some people are just unbelievable.

If the package had a DC#, you won't even have to send PayPal a picture of the postmark. Assuming they investigate by visiting the USPS website, under "additional information" it will tell them the day that the package was shipped. Hopefully that will prompt them to ask you for further details.

graymouser · Post by **graymouser** » Mon Nov 07, 2005 10:51 pm

I have no idea, but I can't help to be stunned at the stupidity of some people. Who do they think they are fooling?

Sounds like its going to be a pain to clear up though. It should be easy but probably slow going through the process.

aernath · Post by **aernath** » Tue Nov 08, 2005 2:35 am

Okay, that's just bizarre.
I only went through the dispute process once, and that was just recently. No weird things like that happened though. Got my money back, and eventually got the cel too.

No idea what comes next.

I hope you're able to get it fixed soon! At least a refund!

Wed Nov 09, 2005 8:53 pm

This is what I would do....

Take a picture of the outside with her address on it. Take a pic of the waded up paper for further details and then call paypal discuss it with them and e-mail it to them along w/ a pic of the costume in question from the auction. That alone should be enough to prooce that the item could not fit in the package and the seller was a fraud seller.

Jelenity~
just my 2 cents worth.

Baakay · Post by **Baakay** » Wed Nov 09, 2005 9:18 pm

As a matter of fact...

I called one of the very nice PayPal folks yesterday.

Explained the situation and offered to send them a picture. He said "wait... the item was guaranteed to be delivered by Halloween?"

"Yep"

"and the envelope was postmarked November 3?"

"Yep."

"yes, you're due a full refund."

Muahahahaha. Of course I will net zero (or less) from this transaction, but I'm mad as heck that the person would resort to such a scheme over $20. The PayPal person said he'd heard of things like that happening before.

Still waiting on the final outcome, but heck.

kittens · Post by **kittens** » Wed Nov 09, 2005 9:27 pm

At least the paypal person was nice

Go Baakay go

xKAKASHIx · Post by **xKAKASHIx** » Wed Nov 09, 2005 9:53 pm

was there nething written on the piece of paper?

kymaera · Post by **kymaera** » Wed Nov 09, 2005 9:54 pm

Just a picture of a sucker.

klet · Post by **klet** » Wed Nov 09, 2005 10:36 pm

kymaera wrote:Just a picture of a sucker.

How'd the seller get your picture, kymaera?

Sorry. You left yourself wide open for that one.

kymaera · Post by **kymaera** » Wed Nov 09, 2005 10:50 pm

Someone doesn't realize how dangerous it is to pick on the person hosting
her signature image

star-phoenix · Post by **star-phoenix** » Wed Nov 09, 2005 10:51 pm

Did you pay with a credit card through Paypal? I always use CC for Paypal payments just for this reason. You will be able to file a complaint with your CC company to get your money back.